{"full_name":"chatwoot/chatwoot","owner":"chatwoot","name":"chatwoot","url":"https://github.com/chatwoot/chatwoot","description":"Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬","homepage":"https://www.chatwoot.com/help-center","topics":[],"language":"Ruby","license":"NOASSERTION","avatar":"https://avatars.githubusercontent.com/u/23416667?v=4","created_at":"2019-08-14T06:50:51Z","pushed_at":"2026-11-10T09:27:07Z","metrics":{"stars":39540,"forks":9601,"watchers":292,"issues":6002,"prs":9166,"releases":153,"issues_open":null,"issues_closed":null,"prs_open":null,"prs_closed":null,"prs_merged":null,"discussions":1070},"growth":{"day":{"stars":132,"forks":32,"base_day":"2026-11-09"}},"history":{"dates":["2026-11-09","2026-11-10"],"stars":[39408,39540],"forks":[9569,9601],"watchers":[292,292],"issues_open":[null,null],"prs_open":[null,null]},"boards":{},"same_owner":[],"issues":[{"number":10886,"title":"Feature (CE): Template Builder","comments":53,"created_at":"2025-02-12T05:15:13Z"},{"number":8869,"title":"Office 365 Mailbox - Not Created","comments":49,"created_at":"2024-02-06T17:29:43Z"},{"number":9264,"title":"feat: Merge Conversations","comments":44,"created_at":"2024-04-19T21:02:20Z"},{"number":10827,"title":"Append agent name to the message on WhatsApp channel","comments":37,"created_at":"2025-02-03T14:30:10Z"},{"number":1039,"title":"[CW-2853] Feature: Integrate Chatwoot into Mattermost","comments":37,"created_at":"2020-07-14T14:59:52Z"},{"number":11725,"title":"WhatsApp Cloud API Issues","comments":36,"created_at":"2025-06-13T02:52:17Z"},{"number":10315,"title":"feat: Support Message Streaming (like ChatGPT)","comments":37,"created_at":"2024-10-17T14:09:42Z"},{"number":4216,"title":"feat: Custom Roles and Permissions","comments":36,"created_at":"2022-03-18T14:06:56Z"}],"discussions":[{"number":16540,"title":"Aivie/Mautic Marketing Automation Integration","comments":0,"category":"Feature Requests","created_at":"2026-11-04T09:11:14Z"},{"number":16481,"title":"Does Chatwoot's Instagram integration support Meta's new Unified Login flow?","comments":1,"category":"Chatwoot APIs","created_at":"2026-10-31T11:37:25Z"},{"number":16425,"title":"Facebook and Instragram Apps","comments":0,"category":"Self hosted","created_at":"2026-10-27T14:32:00Z"},{"number":16331,"title":"v4.19.0","comments":0,"category":"Releases & Announcements","created_at":"2026-10-20T12:52:53Z"},{"number":16330,"title":"Support for WhatsApp Marketing Messages API ahead of Cloud API marketing sunset","comments":0,"category":"Feature Requests","created_at":"2026-10-20T11:54:51Z"},{"number":16305,"title":"Zadarma Integration","comments":1,"category":"Feature Requests","created_at":"2026-10-18T10:39:09Z"},{"number":16300,"title":"Allow direct local file upload (PDF/Image/Video) for WhatsApp Media Header templates instead of requiring a public URL","comments":1,"category":"Feature Requests","created_at":"2026-10-18T01:11:13Z"},{"number":16284,"title":"Self-hosted Chatwoot v4.18.0 WhatsApp campaign shows Completed but no message is delivered","comments":1,"category":"Self hosted","created_at":"2026-10-16T09:29:58Z"}],"latest_release":{"name":"v4.19.1","tag":"v4.19.1","published_at":"2026-10-24T04:48:08Z","body":"## Changelog\r\n\r\n\r\n> The Node.js vulnerabilities (notably CVE-2026-111497) did not affect Chatwoot’s production runtime. Node.js is used only to precompile JavaScript assets in the build step; the production application runs on Ruby and does not run Nodejs. We have nevertheless upgraded Node.js as a precaution.\r\n\r\n> We recommend upgrading to v4.19.1 for the latest security fixes and hardening improvements.\r\n\r\n- Updated Node.js to the 24.22.1 security release.\r\n- Hardened Twilio webhook verification and CSS sanitization.\r\n- Added business hours and withheld caller ID support for Twilio calls. [Enterprise]\r\n- Improved WhatsApp campaign recovery and duplicate-send protection. [Enterprise]\r\n- Added SAML metadata URL support with certificate refresh. [Enterprise]\r\n- Updated Captain AI and transcription models. [Enterprise]\r\n- Added Stripe and auto-translation to paid Cloud plan entitlements.\r\n- Fixed duplicate Help Center articles and conflicting inbox bots.\r\n- Removed unnecessary session cookies from public pages.\r\n\r\nThanks to @xamimran for the contributions.\r\n"},"readme":true,"readme_zh":false,"news":[],"stale":false,"snapshot_at":"2026-11-10T09:35:25Z","history_start":"2026-09-06"}